Shipping policy

Welcome to CraftandClothes.com. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully.

1. Order Processing

• All orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festivals, sales, or peak seasons, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India.

For international shipping inquiries, please contact us before placing an order.

3. Shipping Charges

• Shipping charges are calculated at checkout based on the delivery location, product weight, and applicable courier rates.
• Any free shipping promotions will be clearly mentioned on the website.

4. Estimated Delivery Time

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

5. Order Tracking

Once your order is shipped, you will receive:

• Tracking number
• Courier partner details
• Tracking link via email, SMS, or WhatsApp (where applicable)

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts. If delivery cannot be completed due to:

• Incorrect address
• Recipient unavailable
• Refusal to accept delivery

the package may be returned to us. Re-shipping charges may apply.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

CraftandClothes.com shall not be responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by customers.

8. Damaged or Tampered Packages

If the package appears damaged, tampered with, or opened at the time of delivery:

1. Take clear photos before opening.
2. Mention the issue to the delivery personnel if possible.
3. Contact us within 24 hours of delivery with supporting photos and videos.

Claims submitted after this period may not be eligible for review.

9. Delayed Deliveries

While we strive to meet estimated delivery timelines, delays may occur due to:

• Natural disasters
• Weather disruptions
• Government restrictions
• Courier network issues
• Public holidays or peak demand periods

We appreciate your patience in such situations.

10. Undeliverable Orders

Orders returned to us as undeliverable due to incorrect address details or repeated failed delivery attempts may be:

• Re-shipped after payment of additional shipping charges, or
• Refunded after deducting applicable shipping and handling costs.

11. Contact Information

For shipping-related questions, please contact us:

Craft and Clothes
Website: www.craftandclothes.com
Email: craftandclothes@yahoo.com
WhatsApp: +91 9727240460